Patient Education & Counseling 

DTC Patient Counseling helps medical organizations simplify, standardize, and scale patient communication without increasing staff workload.

With more than 2,000 bilingual patient brochures and on-demand counseling videos (English and Spanish with closed captions), DTC replaces repetitive explanations with consistent, clinically accurate counseling covering chronic conditions, procedures, prevention, and care pathways. This ensures every patient receives the same high-quality messaging regardless of provider, clinic location, or staff availability.

Designed for both in-clinic and remote use, patients can access counselling in exam rooms, waiting areas, onsite community events, or from home on their own schedule. Content is optimized for smartphones, tablets, and computers, supporting modern care delivery models including hybrid, telehealth, and multi-site systems.

Each counseling resource includes a unique QR code that instantly connects patients to the exact video or content they need. This makes follow-up counseling simple and scalable while supporting family involvement, repeated viewing, and better long-term retention of clinical instructions.

Key features and benefits medical organizations value:

• Standardized communication across providers and locations, reducing variability in patient instruction

• Reduced staff burden by minimizing repetitive counseling conversations and training dependency

• Bilingual, closed-captioned content improving accessibility and compliance

• Printable materials for in-clinic workflows plus digital delivery via text, email, or portal

• EMR-friendly integration allowing documentation of patient counseling delivery to support quality metrics and continuity of care

• Remote-friendly access that extends counseling beyond the visit and supports adherence between appointments

• Scalable across single clinics, multi-location groups, health systems, and mobile or onsite programs

• Supports preventive care, chronic care management, and value-based care initiatives by reinforcing counseling outside provider time

By automating routine counseling and delivering consistent messaging at scale, DTC helps organizations improve patient understanding, support clinical outcomes, reduce operational overhead, and strengthen quality-driven workflows — without adding staff or increasing visit time.

If you’re looking to modernize patient communication while improving efficiency and outcomes, DTC provides a turnkey solution built for today’s healthcare environment.

Clinical Advantages

DTC delivers a modern patient counseling infrastructure designed to extend the impact of your clinical team without expanding payroll. 

Through a cloud-based platform, providers gain instant access to structured counselilng materials and optional video content that can be deployed during visits, post-visit follow-up, or community outreach — all from a single system.

Rather than relying on individual staff members to repeatedly explain the same information, the platform creates a repeatable counseling pathway that scales across providers, locations, and care models. Whether supporting chronic care management, preventive initiatives, or procedural preparation, content is available whenever and wherever patients need it — without requiring additional scheduling or staffing resources.

The system functions as a permanent extension of your care delivery model: always available, always up to date, and consistent across every patient encounter. This helps organizations reduce variability in how counseling is delivered while improving operational efficiency and reinforcing clinical messaging between visits.

Core advantages organizations recognize:

• Saves staff time on routine counseling and education

• Keeps patient counseling consistent across locations

• Offers bilingual content in flexible digital formats

• Extends learning beyond the visit

• Supports documentation and quality goals

• Reduces need for additional educators

• Fits easily into existing workflows

By transforming counseling into a scalable system rather than a staff-dependent task, DTC helps medical organizations strengthen patient engagement, improve consistency of care, and protect clinical resources for higher-value activities. Scalable education. Operational efficiency. Stronger patient connection — built for modern healthcare delivery.